FAQ's

These are some of our most frequently asked questions. If you cant find what you're looking for contact us.

Ordering & Accounts

What payment methods do you accept?

We accept credit & debit cards as well as mobile payment methods Google and Apple pay. We do not currently accept Paypal at this time.

Do I need to set up an account?

No, you can checkout out as a guest.  Although, there are benefits to setting up an account with us. You will be able to checkout faster the next time by saving your details.

I cant remember my password, How do I order?

You can reset your password by going to the 'log in' page and click on 'forgot password'. You can email yourself a link to reset your password.

Shipping & Delivery

For all shipping information please go to our 'Shipping & Delivery' page.

Products

How long do your candles burn for?

Candles burn for 40-45 hours as long as you allow the candle to burn for 3.5-4 hours for the first couple of burns. You must always trim the wick before each burn also. 

What are your candles made from?

All candles are made with 100% soy wax are are all cotton wicked. All fragrances we use are parben free also. Allowing a cleaner, healthier burn.